-Describe a time you had to deal with a difficult customer and how did you resolve it? -Why do you want to work for Waterstones? -How would you cope in an environment that is very quiet sometimes but often very busy? (This one completely stumped me) While you'll be working in the cafe, it's still part of Waterstones as a whole. How do you think the cafe and bookshop compliment one another? How do you think you can fit into this?
