Introduce yourself in 2 min
Call Center Representative Interview Questions
9,660 call center representative interview questions shared by candidates
Name an accomplishment of yours
Please tell us about a time when you had to deal with an irate customer, what was the situation and the outcome.
How long will you work in the company
Basic interview questions they checking out communication skills
Please tell me about a time you solved a customer complaint?
Will return with an update if I make it to this phase
What was my customer service philosophy?
Tell me about a time you had to use good judgement or logic. Did quick role play (skill test) during office interview. I had to pretend I was the rep and the interviewers were the client. Sat me in front of the computer and asked basic questions about deposits and line items. The final question requires you to perform a simple math calculation by adding together 4 deposit amounts. 2 managers interviewed me and seem very nice. Had a good sense of humor. Don't be fooled by the friendly demeanor. It is an interview. Not a friendly chat.
Describe a time when you became frustrated at work (with a customer or coworker) and how did you handle it?
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