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Call Centre Executive Interview Questions
689 call centre executive interview questions shared by candidates
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
What do you know about apprenticeships?
What is the Core value of CBA that you resonate with the most?
What makes me suitable for the job
Tell me about yourself What’s one thing you and a colleague have disagreed on
If I ever handled a large capacity of customer.
If I do have an enclosed quite room where I would be able to work.
Give an example of a time where you've worked to targets.
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