A random credit card holder's query like, 'why have you charged me this amount, when i was told at the time of application that i wont be charged anything for this card', is their favorite question. The interviewer will elongate this question and may give it an ugly side to test your temperament to test your under-pressure skills.
How would I handle a call from an angry customer?
important traits to be call centre agent
Why do you want to join Thames Water. How would you react in this situation. Roleplay
Introduce yourself
Tell me about yourself and talk us through your resume history
If I ever handled a large capacity of customer.
If I do have an enclosed quite room where I would be able to work.
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
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