Questions about my personal life: If I had chidren, etc... I mentioned in the interview that I preferred to have 30 minute lunches and wished not to work overtime (it was an hourly non-exempt position) which she agreed to. However, later pressured me to take official one hour lunches. And unpaid overtime ecame the expectation.
How would you handle a phone call from a client who is upset?
Why do you want to work here?
Describe a situation where you felt an issue needed to be escalated to your supervisor without the caller specifically requesting an escalation. What made you realize this was needed? What was the result?
What does white glove customer service mean to you?
Do I have experience with buy and bill? Do I know how to process claims ?
Why are you interested in this position?
What are some current issues students are facing.
How do you go about forming relationships with new coworkers?
How do you work towards your goals?
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