The questions were all easy - you just need to have a story about customer service experiences such as the above, ready in your mind. I recommend rehearsing the story several times, which is what I did. I rehearsed the entire interview process about seven or eight times the day before so I could get comfortable with the stories about my previous customer service experiences.
Describe a time in the workplace that you had to do something unethical.
Describe a time when you went above and beyond to help a customer. What actions did you take and what were the results?
Describe a time you handle a complex situation.
Tell me about your Claims experience
Tell me about your past experience that can help you in this role?
Why do you want to work here?
In simplified terms, they asked me: Tell me about a time when.... 1) you had a difficult customer 2) when you had a demanding customer 3) when you failed to prioritize Etc
What was a time that you had to adjust your priorities to accommodate a certain issue
Tell me a time when you had to deliver bad news.
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