Do you prefer to work as a team, or on your own?
Claims Representative Associate Interview Questions
13,763 claims representative associate interview questions shared by candidates
What would your response be to a difficult customer?
Tell us about a time that you faced feedback that you felt was unfair from a supervisor.
How do you organize yourself? Why do you want this job? Why this company? What if you complete an assignment, then you're team lead makes you do it again? Do you have any questions? HAVE QUESTIONS READY!! Follow up on anything you need clarification on. Just look up the behavioral questions, practice, and one should be fine.
If I had experience for the position which I interviewed for.
Why do you want to work for GEICO? Have you applied to any other jobs?
You need to work on weekend day a week, is this a problem?
We have 2 position times 8 and 2:30, there is not set schedule is this a problem.
Scenario- As a metric/goal, you've had 8 out of 10 calls error free and the goal is to have 9 out of 10 calls error free. How would react to that situation?
1st role play scenario- customer is upset because their claim was delayed by a month. customer has been calling to check status of claim for a week. 2nd role play scenario- this was one was kind of unclear but it was something about an offer for Geico Express Services for a customer to get quotes for repairs, repairs done and a rental car in an all-in-one location, how would you communicate this offer availability to the customer?
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