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Client Associate Interview Questions
5,714 client associate interview questions shared by candidates
Where do you see yourself in 5 years ?
Tell me about a time where you have had a disagreement with a superior and how you handled the situation.
Describe a time where you felt overwhelmed in a situation with a client and how did you work through it?
Describe an experience when you went above and beyond the call for a customer?
all questions where simple and expected
nothing
Usually Tech related or how you handle difficult customer.
1st Stage: Introductory calls with Hr to know why you have applied for the role, questions about current role and salary expectations. 2nd Stage: If successful, you’re going to have an interview with the hiring manager. 3rd Stage: interview with 2 managers in the USA. 4th Stage: phone interview with Hr coz there was some confusion in my CV. 5th Stage: 1hr Interview with the director of the department I applied in and1hr interview with HR. Questions in stages 1 and 2 were pretty much the same. Mostly competency based and behavioural. Tell me about yourself? What does customer service mean to you? Tell me a situation where you have to convince a colleague to accept your opinion. Tell me a situation where you have to manage a angry customer. Tell me a situation where you worked in a team. Tell me a situation where you have to seek help from another department of your company. A situation where you made a customer happy. Knowledge of the role and company. Questions about your CV. Interview with director was a bit technical, questions on probability, behavioural and what skills and experience I can bring in this role. Hr questions were very relaxed. Why this job? Salary discussion? Hobbies, why Moody’s Analytics. 6th Stage: Offer and Background check. They’re very humble and attentive, they give you time to ask questions.
What prior work experience do you have?
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