None, go on-line and search common behavior questions (STAR) and think of specific examples from past experiences. Memorize them!!
Contact Client Interview Questions
2,050 contact client interview questions shared by candidates
All Q's were framed to illicit an answer in the STAR format.
Why Swoop
Who is a contact center agent?
What mistakes have you made in your personal life, describe yourself in one word, have you ever got lost/separated from a group on an outing
How did your previous position prepare you for the position for which you are interviewing?
Imagine that you need to take over a role and transfer knowledge while the person you are supposed to take the knowledge from doesn´t give you the information you need.
The mock test asks who the customer contacts to file a claim however you are never told this answer
It was pretty easy.
How are feeling about a monthly target?
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