Guidance given beforehand and then telephone role play
Contact Client Interview Questions
2,047 contact client interview questions shared by candidates
How did you dealt with a professional challenge within a position of similar complexity.
Do you have reliable internet access
Have you worked in a Contact centre environment before?
What do you know about the Role?
Tell me your strength and weakness?
The questions they asked were mostly bevioral scenarios. What would you do and why type questions.
Asked what did I know about the position. Asked to role play as if a client was on the phone. Asked to read a passage to them. Asked about dealing with hard clients & one that was different from me. Asked about multi-tasking.
Projects that i worked on in my past position.
I was asked to tell them more about myself, my qualifications and the experiences I have.
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