Have you had or done call center environment experience before?
Contact Client Interview Questions
2,047 contact client interview questions shared by candidates
what schedule are you wanting to work? what experience do you have?
Behavioural based interview eg; Tell us of a time where you.... 1. had to make a tough decision 2. faced a challenging situation at work 3. improved a process at work 4 etc
Many questions relating to your work style. Some are specific situation based and hard to know the correct answer.
Why do you think you'd be good at this job?
Call volume, average talk time, average speed of answer and abandon rates.
How I felt about working remote
What do you enjoy about your current role?
These focused on previous experience and how it could apply to current situations being faced
Have you been a cashier, what system did you use, when did you stand up in a leadership role. If you have a deadline, how do you complete it, if an employee was not following safety how did you handle it? Interviewer, was out of breath and in a hurry while asking questions, made an impression of 'just wanting to get it over with, feeling rushed, and uncomfortable with person who did the interview. The phone interview was a much more relaxed and pleasant experience.
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