Why do you want to work for bmo? Why should I hire you? Why are you interested in this role? Why do you want to work in a contact centre environment if someone calls and tells you they have not used their account in a year and forget their password what would you do? answer - ask their full name, ask for their security questions and also make sure to asks them why they havent used their account for so long and what you could possibly do to for them to use it again. past experience
- Successful sales experience -How to handle difficult client? -How to handle constructive feedback from your boss? -Example as a team member -Why do u want to work for BMO? -How do you see yourself in 5 years?
Behavioral type questions-
What will your previous supervisor/manager will say about you if we call them...?
How would you deal with a busy workload where many of your colleagues were on holiday? And still maintain a high level of client satisfaction throughout
How would I encourage other team members when they are not reaching their full potential?
What attracted you to this position?
Why should we hire you ?
What do you know about doTERRA
Introduce yourself Strengths and weaknesses
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