Questions were not that difficult probably because I came prepared. Some typical questions: "Why do you want to work in a call center?" "What do you do in your spare time?." "Tell me what world-class service means to you." "Tell me a little bit about your experience doing support." "What is your salary expectation in this role?"
When you are putting together a piece of furniture do you follow the instructions or proceed without them?
Why do you think you are the best for this job
They wanted me to describe a time a customer got angry with me and how I resolved it.
How would you manage and mentor staff?
What motivates you.
How do you work with a team?
What do I know about the organisation.
Please tell me why you like customer service?
think of a time at work or home that u had to make a difficult decision
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