How would you handle *robbery situation* or *drive off* situation?
Customer Assistant Interview Questions
10,251 customer assistant interview questions shared by candidates
A time you went above and beyond to help someone
Our stores are open every single day of the year. - Opening hours: You will work for at least 28 hours a week, which means you will work about seven hours a day for four days a week. - Shift work: Your start and end time will change from day to day. For example, you might work 9 am to 3 pm one day and 7 am to 3 pm the next day. You may have to arrive at / leave work in the dark. Public holidays: You will have to work some public holidays, like Christmas Day. Do you have any problems or concerns about working these days/hours?
A time when you had to deal with difficult situation
Tell me about yourself. Why do you want to work here.
Can you work with people
2 words to describe yourself on good and bad days?
1. What is your past experience working in a team? 2. Can you describe your previous work experience? 3. What does customer service mean to you? 4. What is your experience with fast-paced work environments? 5. Can you explain a situation where you had to deal with a difficult customer?
Why do you think you can provide a good serving service to customers and in case you face a crisis, how to deal with it?
How do you de-escalate a situation with a customer?
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