1) Behavioural Question- describe a time you received criticism, how did you handle it... 2) Online simulation asks you to act as an agent and then you're put in 1-2 scenarios.. 3) very similar to the Video interview.
Customer Contact Interview Questions
2,051 customer contact interview questions shared by candidates
Have I ever made a mistake in work and how did I own up to it?
Can I think of a time where I was challenged about doing my job correctly and how did I react?
STAR interview questions. Tell me about a time when..
Give an example of a time you gave exceptional service.
Tell me about a challenge or conflict you've faced at work, and how you dealt with it.
Why do you want to join our organization?
Why do you want to work for AIG?
Tell us about a time you went above and beyond for a member, or felt it was ok to bend the rules for a member?
Tell us about an underperforming team member and how did you help them improve and succeed?
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