How would you deal with a difficult patient/client when faced with an issue?
Customer Contact Interview Questions
2,050 customer contact interview questions shared by candidates
How do u deal with a difficult customer ?
To tell them about myself and why I applied for the post.
Describe how I went above and beyond for a customer
Tell me a time you have failed badly and why?
What does success look like for you in this role
What do you know about Jet2?
What would you consider your greatest strengths & weakness?
Asked some basic questions about my flexibility, willing to relocate, why I was good for the role.
All competency based.. think of a time where you have given excellent customer service, what skills and experience do you have for the job, how would you deal with an irate customer etc
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