You will probably be given a writing sample and scenario-based question to solve. Name a time you had to deal with a difficult person, client, or customer and how did you handle it? What is your customer service approach, when dealing with diverse members of the public?
If a customer is upset what would yo do?
Asked about work history.
Do your have a copy of your resume?
What was my favourite animal
How are you?
How do you handle a caller angry about tax information?
If you were a superhero which power would you want?
What do you do when you faced rude customers? (along this line about an experience)
Como você se vê daqui a 5 anos?
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