Scenario-based questions to assess relationship management skills.
Customer Relations Representative Interview Questions
8,761 customer relations representative interview questions shared by candidates
- How's XX(her ex-colleague) doing now? - What is "she" doing now? - what do you think about "her" performance?
Q; Why do you want to work at FlixBus? What sort of skills can you bring to the team? Please expand on your most recent experience.
What attracted you to the role
Tell me about yourself and your background
If I gave you 1 million euros, what kind of company or business would you invest in and explain exactly how would manage the money?
They asked few times to find a solution for different examples of extreme situations.
=>The practical challenge/home task was on point (the brief was incomplete, but you could improvise). => The video call had very general question, basically the candidate is asked to talk about his experience. Question examples: How do you imagine a day as a PR at Orange? What are you most proud of career-wise?
Name a time you've had to motivate a group of people
- Tell me a time when a customer put you through hell - How do you say no to a customer? - Tell me a time when you failed to meet a deadline. What did you learn from it? - What do you know about this position? - What steps do you take to solve a complex problem? - How do you know if a customer is satisfied with your support? - What do you do to release stress? - How do you handle periods of higher workload? - Why are you applying for this position? - What frustrates you in work and how do you handle it? - Tell me a time when a problem with punctuality affected your work - How would you handle a disagreement with a colleague or a supervisor? - What motivates you in work? - What is good costumer service for you? - What are you doing right now? - Are you ok with overtime and schedule changes?
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