What would coworkers say you could improve on?
Customer Representative Interview Questions
82,595 customer representative interview questions shared by candidates
Are you willing to work nights or weekends?
Describe how you would handle a supervisor giving you advice to handle future calls
I had to answer questions like: What would I do if my power went out, What would I do if I didn't immediately know how to solve a customers problem? What did I do to calm down an irate customer? And at what point in time did I have to sell something to a customer. All of my responses had to be recorded. Very simple, and I hope training will be okay. I will update to speak about that after it's over.
I was asked what made want to work at PNC, my experience with banking, how would I handle various customers coming into the branch at the time be it good or bad and my approach with B2B sales.
If a customer calls in and does not have a DVR receiver, how would you pitch the sale to them?
how many your salary in a one year and six months
Why do you want to work for us?
What is your availability?
Tell about a difficult situation and how you overcame it.
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