What banking experience do you have?
Customer Retention Representative Interview Questions
1,294 customer retention representative interview questions shared by candidates
Most of the questions were basic behavioral type questions. Tell me about a time when.....An unexpected question was tell me about a personal best customer service experience you have ever had and the worst one.
What’s important to you? How to handle an upset customer?
Share a time you failed professionally.
How to help a customer with tech issues
Nothing about the interviews themselves was really difficult or unexpected, just the fact that these guys had me back half a dozen times and then couldn't make a decision.
Tell me how u would persuade a customer to keep their service.
How to handle angry customers
How do you motivate your team? What is your coaching style? How do you coach a low performer and a high performer and whats the differences between the two?
The question was how you handle upset customers. In most business you get the good and bad with customer service, in retention your talking to people who have made up their mind to leave the company because they are upset. Comcast says retention on hears from 10% of their customers so not hearing from a customer is a good thing with this company because it means their satisfied.
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