3 role play questions: The main one was what if the customer wanted to cancel the service because their pet was not covered on the policy for the issue it was having..what would you do to assist that customer the best way possible, kind of a loaded question because if they are not covered, they are simply not covered.
How you you retain a customer who is so frustrated they can no longer logically think?
If I had reliable transportation
Describe a time you went above and beyond for a customer.
How would you handle an irate customer who wants to cancel their service with Dish?
*** Most Effective Part of the interview** Hiring manager provided feedback and allowed me to respond. ie: "I'm concerned you may have difficulty adjusting to a set schedule".
What was a time I set a goal and how did I go about achieving that goal?
One question that stood out was towards the end of the interview. ? What do I have/bring to the table that the other candidates don't have.
Can you handle change?
How do you handle a angry customer
Viewing 261 - 270 interview questions