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Customer Service Agent Interview Questions

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79,168 customer service agent interview questions shared by candidates

Run me through your CV? Why do you want to join Metro Bank? Tell me what you know about Metro Bank What makes Metro Bank different from others? Competency based Questions: Give me an example of a time you exceeded a customers expectations. Give me an example of a situation you have been in where you have received a complaint. And then finally... Maths questions: Mostly simple questions such as %, X and -calculations. So.... 2% of 150, 5% of 200, 6X7 and 110-11
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Customer Service Representative

Interviewed at Metro Bank (US)

3.2★
Jun 11, 2015

Run me through your CV? Why do you want to join Metro Bank? Tell me what you know about Metro Bank What makes Metro Bank different from others? Competency based Questions: Give me an example of a time you exceeded a customers expectations. Give me an example of a situation you have been in where you have received a complaint. And then finally... Maths questions: Mostly simple questions such as %, X and -calculations. So.... 2% of 150, 5% of 200, 6X7 and 110-11

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