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49,583 customer service and technical support representative interview questions shared by candidates

The most difficult question actually came from me. It seemed innocent enough. As all interviewers do, I was asked if I had any questions. My question was, what event brought them to Mountain States. Why did they come to work there and why did they stay there? Trained in Appreciative Inquiry techniques, created by Case Western University, I know the value of storytelling in understanding what motivates people. It is a valuable tool in creating consensus. In asking this question, I asked them to tell the story (beginning, middle, and end) about how they came to work there and why they stay there. When I asked the question, the department head seemed uncomfortable with both the question and the approach. I liked what I heard, thought we could work together, and said so. But, I knew the question was not well received by this person, who I assume was the main decisionmaker in this process. I knew I would not be hired. Just because an interviewer asks if you have any questions, that does not mean they are open to your questions. You never know unless you ask. And if they are not comfortable answering or prove evasive, then it seems to reveal a potential future weakness in the relationship. It forces the interviewer to show personality on a basic level. If the individual does not like that, it is a good thing to know before accepting an offer. I wish them well with their new hire. All things work out for a reason. I trust this will too.
avatar

Testing, Testing, and More Testing

Interviewed at Mountain States Employers Council

3.8★
Jun 5, 2013

The most difficult question actually came from me. It seemed innocent enough. As all interviewers do, I was asked if I had any questions. My question was, what event brought them to Mountain States. Why did they come to work there and why did they stay there? Trained in Appreciative Inquiry techniques, created by Case Western University, I know the value of storytelling in understanding what motivates people. It is a valuable tool in creating consensus. In asking this question, I asked them to tell the story (beginning, middle, and end) about how they came to work there and why they stay there. When I asked the question, the department head seemed uncomfortable with both the question and the approach. I liked what I heard, thought we could work together, and said so. But, I knew the question was not well received by this person, who I assume was the main decisionmaker in this process. I knew I would not be hired. Just because an interviewer asks if you have any questions, that does not mean they are open to your questions. You never know unless you ask. And if they are not comfortable answering or prove evasive, then it seems to reveal a potential future weakness in the relationship. It forces the interviewer to show personality on a basic level. If the individual does not like that, it is a good thing to know before accepting an offer. I wish them well with their new hire. All things work out for a reason. I trust this will too.

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