How would you handle a situation where you didn’t know the answer?
Customer Service Interview Questions
126,067 customer service interview questions shared by candidates
Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.
These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't hard. Just wasn't prepared.
How long do you intend on staying with Halfords?
Tell me something about yourself that is not on your resume?
Can you please tell me of a time that you had an upset consumer on the phone and what you did to turn the call around.
If I planned to leave the country in the near future
Name a time you had a disagreement with a boss and how you handled it?
Nothing too scary. Just two or three good questions about problem solving... Discuss a time when you had this sort of problem and how did you handle it? What was the outcome?
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