Did you listen to the Fidelity's on call? And what did you take from it?
Customer Support Advocate Interview Questions
5,032 customer support advocate interview questions shared by candidates
the 3 question they ask you are 1 why work for fidelity 2 name a time when you gave great customer service experience 3 do you know what a serious 7 and 63 incense are
Why do I want to work for fidelity?
Why is fidelity the place to start my career?
Tell me about a time you dealt with a difficult customer?
Have you ever had a disagreement with a superior, or questioned directions you were given?
Inquired about knowledge of product and systems. Asked situational questions. i.e. - how I would react if there was no process or clear answer to a problem.
Can you give me an example where you had to deal with a difficult customer?
Tell us about a time when you experienced a problem you didn’t know how to solve.
You will get asked every time WHY Fidelity so be prepared to talk about how great you think Fidelity is / everyone loves them / etc. Be prepared to talk about the series 7 and 63, so have a high-level of understand of what the licenses are for and why you need them.
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