The printer had an error, what do you do(which is not specific enough)?
Customer Support Analyst Interview Questions
395 customer support analyst interview questions shared by candidates
They like to ask question that would require you to give an example of a time when you were in certain situations.
1. Describe a time you received criticism from a customer. 2. Describe a time in a previous position that you went above what was expected. 3. Tell me about a past experience where you disagreed with a supervisor and what was the outcome.
3 strengths and 3 weaknesses.
5. What qualities do you want in a good manager?
I am technically WAY overqualified for this position so it doesn't apply but I would say that it was unexpected to feel so at ease with everyone involved! :)
They wanted to know what was my day to day responsiblities of my current job
You have a customer who called in, upset about their dispatching being cancelled because of severe weather in the area
Then customer service test was unexpectedly fast, but not difficult.
Describe a time you had to provide negative information to a customer and how did you present it.
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