They asked me what my long term aspirations were.
Customer Support Director Interview Questions
688 customer support director interview questions shared by candidates
What are you proud of from your last performance review?
Didn't actually get asked any questions
Case Study included a high volume client escalation and questions on team morale.
Some general discussion about my previous experience in the field, honest talk about what I expect from an employer, what is my vision of the project if I land the position. The test task included questions about -Answering customer reviews in Google Play Store -Answering support tickets -Maintaining company presence on Google my Business -Communication strategies -Work-flows -Prioritization strategies -Support tools and processes
Walk me through your resume
How would you manage a poor performing customer support agant?
Tell me about your background (or close to this).
Describe a project you have done in the past in STAR method
The obvious ones! :) Understand what you've done till now. Appreciated all achievements. Analyzing your intent, capability, and goal and see if it aligns positively with the role.
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