They asked me how I would handle a difficult customer while staying calm and professional.
Customer Support Interview Questions
14,051 customer support interview questions shared by candidates
The role is required to answer customers' questions all the time, it can be rather repetitive and boring. Will that work for me?
We did more of a mock customer calling trying to connect to wifi.
Tell me about a time you had to creatively solve a problem
Are you looking at other post-graduate opportunities?
A question regarding conflict with colleagues/in the workplace and how it was resolved
I did not find any of the questions to be unexpected, they do ask technical questions just to see your skill level and ability to troubleshoot. I thought it was interesting because they had a computer set up to show them what you would do to troubleshoot customers.
I told them I left my current job, and gave brief explanation. They urged me to keep explaining why I left, which I suspect was a way for them to gauge my potential loyalness to a company. Watch your wording with these folks. They followed up with the question, "If you were CEO of that company, what would you do to change it?"
Why do you want to work for ZOE?
How do you deal with an angry customer ?
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