What things upset you when dealing with a customer? What are your triggers?
Customer Support Representative Interview Questions
2,424 customer support representative interview questions shared by candidates
Tell us about yourself in few words
I prefer not to undermine the test I took, but they were typical questions for a support test
Are you familiar that we can't hire you based on your resume not having web-development experience?
Why Wix?
Why do you want to work at TD?
Do you require visa sponsorship?
No such interesting question. Just asked what challenges you faced while facing the customers?
Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
Give an exemple of when/ where and how taking responibity
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