Grammar and spelling test. Excel test. Hour long interview with two managers asked what I thought the job entailed and about how different roles worked together. Then lots of behavioural questions.
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"What would you do if an author started yelling at you on the phone?"
It was an entry-level position, so most of the questions were pretty basic. Wiley doesn't have aggressive employees, so you're not going to be deliberately asked oddball questions.
Why Wiley? Why higher ed publishing? Interests?
How would you deal with an author who was not producing the work they had agreed to do as per their contract?
What experience do you have with customer service?
Who are our main journal competitors and how do we compare to them
What do you know about the publishing industry?
Talk about a time when you had to work with a team with different priorities or culture than your own.
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