While waiting to be interviewed, I was given a little pamphlet with details about the AMC Stubs program. They ask you to read it and memorize it. During the interview I was asked to recall the benefits of the program and we (me and the GM) role played where I had to pitch the program to guests.
How have you handled a difficult situation with a customer?
What would you tell someone to make them buy the Stubs Card?
Have you ever been somewhere you received terrible service? How did you handle it? What advice would you give to someone struggling with their job?
I believe the questions wanted you to recall particular times you encountered certain experiences
Sell me this AMC Stubs card.
When was a time that you went to a bad restaurant?
What are some of the benefits of our Stubs program?
describe a time which you didnt agree with a rule or authority and what you did
Tell me about a time where you received poor customer service.
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