Floor Interview Questions

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A customer is mad about a product we sold them the day before, you do not know anything about the product we sold them and they demand a refund but do not have a receipt nor is the person a part of our staples rewards. How would you handle this person if the manager is busy with something else?
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Cashier/Floor Associate

Interviewed at Staples

3.2
Oct 19, 2022

A customer is mad about a product we sold them the day before, you do not know anything about the product we sold them and they demand a refund but do not have a receipt nor is the person a part of our staples rewards. How would you handle this person if the manager is busy with something else?

The online application is long and tedious. The Phone Interview was fairly quick with basic questions such as how many years of experience you have & why you'd like to be a part of their team. The group interview they give you an assignment and ask that you chose one product from their website and come in prepared to explain why you chose this product. The group interview consisted of maybe 6-7 other individuals.
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Sales Floor Associate

Interviewed at The Container Store

3.2
Sep 14, 2014

The online application is long and tedious. The Phone Interview was fairly quick with basic questions such as how many years of experience you have & why you'd like to be a part of their team. The group interview they give you an assignment and ask that you chose one product from their website and come in prepared to explain why you chose this product. The group interview consisted of maybe 6-7 other individuals.

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