Why are you interested in working at Wave?
Fraud Customer Service Interview Questions
3,157 fraud customer service interview questions shared by candidates
Tell me about your previous experiences, Tell me about your SQL capabilities.
Experience in Fraud, experience in customer service
What is the biggest mistake that you have made in a previous role? How did you handle this etc.
There were no difficult questions, just personality profiling.
Interview was easy. They had the basic questions. No hardballs
tell us about your self
What is the biggest lesson you have learnt? Not in those words but it was along those lines.
How do you motivate your team? What would people that don't like you say about you? How would you investigate a report on potential incentives abuse on the platform? In which case could a spike on sales due to an incentive be genuine?
- they asked value based Qs - tell us about a time you gave someone difficult feedback - why would you like to join the fraud team? - Case scenario qs were asked ---> -- if a customer is reported for a purchase scam from another bank, what will you look out for? what qs will be asked? how will you review the account for indicators of scam? --- if a monzo customer is a victim of scam, what information will you ask in order to send to the other bank? --- if you see a potential scam you are not familiar with, how will you investigate the scam case? --- if a customer is getting scammed consistently, what can we do for the customer?
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