A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?
What is customer service to you?
Tell me about your experiences.
What degree did you finish and what made you decide to choose that course?
Have you worked at a call center before?
What is the one time something didn't go right and how did you handle it.?
How do you speak to a member who tells you that they feel like the company doesn't care about them?
In the next 6 months do you have any plans
Are you good with people?
If you were offered 2 of the exact same jobs, but 1 paid $17 an hour and the other paid $12 an hour but offered the opportunity for bonuses, which one would you choose and why.
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