(I don't remember how it was worded, but I was asked how I would handle a situation with a difficult guest)
Guest Services Representative Interview Questions
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Why do you want to work at Grouse?
Some questions pertained to how I would handle situations.
First up you are allocated a table with other candidates. You introduce yourself, and what your previous job was and then you have to say a 'fun fact' about you. This was followed by the Virgin staff explaining the job, and day to day operations and what to expect. You then work with your table in a group activity and then present it to the group. We all have a short break, and then called in for one-on-one interviews with a member of the Virgin Recruitment team. The lady I had was absolutely lovely. My 'interview' was basically a chat for her to find out a little more about me and my history. She then asked a few behavioural questions which was quite easy.
Given this scenario what would you say to the guest:
Describe a time you made a mistake at work and what the outcome was.
Why you would like to join DCl Why we would select you
Favorite museum
Describe a situation where you went above and beyond for a customer at a previous job.
What are your three best/worst qualities?
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