How do approach an end user who keeps needing their password reset?
Help Desk Agent Interview Questions
3,949 help desk agent interview questions shared by candidates
What is a DNS/ what does it stand for?
Tell me about some of your software/hardware projects
What was your experience as a individual contributor/team contributor?
Imagine you are typing www.google.com into a browser. As soon as you press enter on your keyboard, explain in detail what happens.
Explain ITIL terms warranty and utility.
Was more curious what I would work for than anything. If you need a low paying job that has not HR and hire quick take this but don't plan on staying long.
When are you available ?
How familiar are you with PoS machines?
What type of questions were asked?
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