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Help Desk Associate Interview Questions
3,949 help desk associate interview questions shared by candidates
Basic aptitude and competency questions i.e Describe how to set up a Domain,. Recall a time you had to deal with a disgruntled end user, How did you resolve the issue. Suppose you are working on an issue you that just cant resolve what do you do next to escalate the issue?
hey asked me was I familiar with Active Directory, Microsoft Exchange server , SQL,TCP/IP, LAN,WAN.
What would you do to fix the problem if you couldn't access the internet from you computer at home?
What kind of skills and experience do you have?
Do I have experience with Active Directory?
If I would be willing to supervise the employees even though I would be a new hire. She needed someone to handle schedule/vacation requests and to do evaluations. I had experience in a prior position handling those requests.
Why would you leave a company?
What is your experience with Help Desk software?
Describe a situation where you had to deal with a person or customer who was very upset. How did you deal with it? (Not the most difficult, but very important to the position because it is a Customer Service based job.)
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