A lot of scenario based questions. If there is a ticket from the CIO and he is not receiving emails and a ticket about the wire transfer department not being able to submit/receive wire transfer which ticket would you prioritize? and more scenario based questions about management of the help desk staff. I was asked to list the OSI model
What is your greatest acheivement?
find an html element using jQuery and manipulate it
What is an IP address?
Domande tecniche inerenti alla posizione. Es. esperienze pregresse nei ruoli di assistenza
Are you familiar with Active Directory?
https://www.ucsf.edu/about/mission-and-values Which one of their core values do I relate to most? When was I time I disagreed with a coworker and how did we resolve it? When was a time I felt like I had failed? Why and what did I learn? What was a big change that took place at work? How did I prepare for / handle the change? (Something like that.) Describe what is happening when you go to Google and press search. You are contacted by a user after they have clicked a link in a mysterious email. What do you do to make the computer hasn’t been compromised?
Why do you want to join
How much experience do you have? How long do you think this project will take? Have you done this before?
Mostly asked questions about what I'd done previously, about my technical skills/ability and customer-scenario questions.
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