Help Desk Interview Questions

3,949 help desk interview questions shared by candidates

https://www.ucsf.edu/about/mission-and-values Which one of their core values do I relate to most? When was I time I disagreed with a coworker and how did we resolve it? When was a time I felt like I had failed? Why and what did I learn? What was a big change that took place at work? How did I prepare for / handle the change? (Something like that.) Describe what is happening when you go to Google and press search. You are contacted by a user after they have clicked a link in a mysterious email. What do you do to make the computer hasn’t been compromised?
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Help Desk Technician

Interviewed at UC San Francisco

3.9
Jul 28, 2022

https://www.ucsf.edu/about/mission-and-values Which one of their core values do I relate to most? When was I time I disagreed with a coworker and how did we resolve it? When was a time I felt like I had failed? Why and what did I learn? What was a big change that took place at work? How did I prepare for / handle the change? (Something like that.) Describe what is happening when you go to Google and press search. You are contacted by a user after they have clicked a link in a mysterious email. What do you do to make the computer hasn’t been compromised?

First, they asked me general questiones about my professional experience, the second part they asked me to play a sketch that one of the supervisors was an internal customer and i was the first level of helpdesk and i have to help him with the problem of his PC that it seems that it is not working. The screen was black. And the third part, they ask technical questions like what is DNS, what is fishing, what can i can say about cookies, etc
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Information Management Assistant (Help Desk)

Interviewed at U.S. Embassy in Peru

Jul 5, 2022

First, they asked me general questiones about my professional experience, the second part they asked me to play a sketch that one of the supervisors was an internal customer and i was the first level of helpdesk and i have to help him with the problem of his PC that it seems that it is not working. The screen was black. And the third part, they ask technical questions like what is DNS, what is fishing, what can i can say about cookies, etc

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