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Help Desk Representative Interview Questions
3,950 help desk representative interview questions shared by candidates
Most difficult questions are the ones asking what you would do in certain situations with angry employees.... The questions are very unique and you need to become very analytical.
If a user is calling saying their monitor is blank, what would you instruct them to do first?
What are different operating system differences?
Tell about a time you had an upset customer? What did you do to help the customer?
Tell me about your work Experiences.
Describe a time you had to assist a frustrated end-user/customer/client and how you helped resolve their issue.
Tell me about a time you had an irate customer.
Why do you want to have an entry level IT job when you have a Law Degree.
Name the OSI Layers and describe what each layer is for.
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