Basic support questions for a help desk candidate
Help Desk Representative Interview Questions
3,949 help desk representative interview questions shared by candidates
What do you think Customer Service Means? None of the questions were hard. It's important you don't give rehearsed answers. Be real, that's what I did.
How do you make the customer happy.
Why do you want to leave your current job?
I was asked, "If another employee thought a Blue product was green, how would I convenience them it is Blue"?. (I gave an answer) I was, hen asked, "The employee does not believe you. What do you do now" ? (I have another answer) this went back and forth for awhile, lol.
Shift Preferences and wheater I would be able to cope up with the timings ?
A USB device wouldn't work properly when connected, what do you do?
Can you start tomorrow?
How would you fix the wireless internet issue or something.
Did normal tech duties. Scenarios of a customer in need of a technical issue and I responded properly.
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