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Help Interview Questions
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What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?
some general questions
self introduction, basics of networking, what is system configuration, where is operating system located? RAM and ROM, BIOS
describe how do you dealing with upset customer
I was first interviewed for a sales position. I am not good with sales. I was then offered tech support, I did great on that.
How do you run a trace route in the command prompt?
nothing difficult about the questions asked - tell me about yourself.
Tell me a little bit about yourself
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