Are you familiar with live chat support?
Helpdesk Agent Interview Questions
1,767 helpdesk agent interview questions shared by candidates
How would you troubleshoot and resolve a printer issue?
They asked me to describe a time that I had to deal with a coworkee that wasn't doing their job.
What are the biggest challenges for this role? What skills is the team missing? What would a typical day look like?
Problem solving question. A snail is climing a tree. Tree is 15 meters tall. He climbs 5 meters each day and falls 4 meters each night. How many days does it take for the snail to reach to top of the tree?
What was the area of tech I was most passionate and or curious to learn more about?
Q: Caller asking that they cannot see anything on their computer screen?
Tell me about your past experience. How did you handle some urgency request How did you handle user who gave u pressure
General technical questions....
Basic stuff like have you worked in IT before?
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