There were no difficult wuestions; I was prepared for them all.
Helpdesk Support Analyst Interview Questions
1,767 helpdesk support analyst interview questions shared by candidates
What does Integrity mean to you?
What are my weaknesses and strengths? Why do I want to move to Portugal, what do I like about it? Why do I speak so many languages? Are the languages I speak hard? A lot of questions about what I would do in this or that situation as a helpdesk agent, how i would resolve different problematic situations, etc.
Going from memory as this has been a while: What are your skills? What is your availabliity? Have you supported VPN?
Describe a time where there was a conflict at work and how did you resolve it.
What is your professional background?
Name the ticketing applications you have used ? ( I am guessing this is what he wanted to say, because he did not speak clearly or proper English to me )
Most common helpdesk support questions, nothing technical.
How have you handled an unpleasant customer in the past?
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