One question they asked me was why I chose this company and why I’m interested in a sales role if it wasn't for my sister already working with Treatwell.
Inbound Customer Service Interview Questions
2,656 inbound customer service interview questions shared by candidates
Why am I interested in Octopus/what do I know about them and their products? My experience in customer service. Lots of scenario questions, e.g. examples of challenges and how I overcame them, how I would handle certain challenges in the role and what I feel the best approaches are in particular situations on the job.
How do you troubleshoot a hardware issue
Please describe an experience where you had to work as a team to achieve a common goal.
Where do you see yourself in 5 years.
Give me an example of a time where you have been caring
Tell me a time when you handled a difficult situation. How did you handle it and what was the outcome?
How would you sell to someone on the phone, give an example? (You can sell anything, not just WF, I did my cell phone).
How would you deal with this scenario
Tell me about a time when you went out of your way to help a customer
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