What is the ITIL? Explain.
Incident Interview Questions
781 incident interview questions shared by candidates
name a time you had a anger customer and what did you do?
First Round ( Cleared ) 1. Tell me about yourself! 2. What is SLA? Response and resolution SLA 3. Difference between Major Incident and P1 ?
How you defined priority for an incident
How do you assess the priority of an incident?
What was your experience like in your last job.
Basic ITIL incident management questions and your previous job role. Also few sceanario based questions to check your problem solving skills, leadership and management.
Asked process related questions Situational basic questions as what is incident or major incident Metrics to define an incident as major incident
What encourage you as a Major Incident Manager?
Tell me about your past experience
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