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If you were asked to teach an employee how to tie their shoes over the phone, without the ability to physically show the steps, how would you best guide the caller to the desired end result?
Have you worked with Active Directory
Step by step process on how to change the background on a windows computer.
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If someone called in and was experiencing difficulty with there internet what is the first thing you would tell the user to do?
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Describe what a database is to a 3 year old child, in 10 words or less.
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