How does you handle difficult customers?
It Desk Interview Questions
1,681 it desk interview questions shared by candidates
The questions were relevant to the role.
How to handle a difficult situation
Communication skills & team management questions
Describe a time when you had to handle a difficult customer. How did you handle it?
How would you deal with multiple IT tickets coming in at the same time? How would you go about handling the situation?
How to handle people's resignation
Explain a time where you received bad customer service as a customer, What would you have done differently if you were the owner/boss. Explain a difficult situation, a time where you made a mistake, how did you fix the situation. What did you do afterwards to make sure that this mistake wouldn't happen again. What is DNS? How would you troubleshoot DNS on a in house computer? Where is the account information stored on Active Directory and how would you get to it? He also asked about a few shortcut keys on MAC computers.
Mostly personality based questions such as, what do you look for in a company.
I can't remember it word for word. Someone calls in and they are having trouble receiving emails on their cell phone. Yesterday was fine but today it stopped working. What would you do? Two others similar to that
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