Agents are not consistently hitting billable hour targets and service desk tickets are backlogged. What would be your approach for addressing these issues?
It Service Desk Manager Interview Questions
33 it service desk manager interview questions shared by candidates
How would I handle challenging clients?
Tell us about your experience.
Describe how you would motivate a service desk
Nothing, promised feedback by a certain time, never received it, checked back at 1 week, and again at 2 weeks. GHOSTED even though I used to manage the exact contract they were hiring for.
Can you describe a change you made in your current role and explain how it benefited the organisation?
Skills based Questions
Why are you a leader? Achievements that you are proud of.
They asked general questions on experience, and you can decide to participate or no.
If I could describe a situation I have encountered whereby a problem meant there were multiple potential solutions, none of which were likely to be accepted by all stakeholders and how did I achieve a solution.
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