Tell me about your education and the courses you have taken
It Technician Interview Questions
2,396 it technician interview questions shared by candidates
how much are we to pay you
Basic IT related Questions, nothing out of the ordinary
• Analyzed past tickets for pattern recognition to identify and eliminate systematic issues and duplicate work. Increased customer satisfaction by implementing hard fixes on repeat issues. Reduced MTTR (Mean Time to Repair) and improved tickets’ NCT (Next Check Time). • Resolved ticket inconsistencies for an accurate accounting of network outages and a correct?determination of SLA accountability, avoiding millions in potential penalties?
No difficult questions. All standard common sense questions
how to deal with difficult customers
How have you gone above and beyond for a customer?
What made you interested in applying for this position at our company?
what do you interest in this role?
They didn't ask me anything really, I had an automated interview through indeed asking me some general questions like, what relevant experience do I have for the job, etc
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